Our Network and IT Security Rates

We provide several different rate plans to accommodate each client's needs.

  • Flat Monthly Fee
    Service & support that is billed at a flat monthly rate. For many of our clients, this plan provides them with the level of regular supervision of their IT environment that they are looking for, as well as a convenient way to anticipate expenses for monthly budget-planning purposes. Pricing is based on each client's needs and size.

  • Custom Monthly Service Contracts
    Allows our clients to choose the level of support and the amount of hours that best suits their needs.

  • Pre-Purchased Block Hours
    For clients who are not in need of a service contract but would like a reduced service rate.

  • Pay As You Go
    A straight-forward and simple billing option, with no minimums and 15 minute billing increments.

 


Below are just a few of the services that we offer in a standard service contract:

  • Perform a regular needs analysis and assessment regarding existing configurations and assist in planning scheduled upgrades

  • Troubleshoot outages, performance issues and provide routine/diagnostic service

  • Review routine back-ups of the server and conduct checks of back-up system

  • Install, configure, and maintain the operating system, virus protection, and security patches

  • Be available both for regular support during standard business hours and be there for emergency support at all other times (24 hours/7 days) to assist with outages, system failures or other extraordinary performance issues involving client’s equipment and/or software

  • Facilitate repairs to hardware that fails diagnostic testing

  • Oversee repairs to equipment under warranty and obtain estimates for repairs for equipment out of warranty and oversee such repairs

  • Provide pricing and vendor information to allow the client to obtain appropriate hardware and software on the most efficient and economical basis